Renault,
Balanced Scorecard Project
Renault, manages the after-sales performance measurements of its
authorized dealers in a centralized and automated structure with
visual reports that it monitors instantly.
The project:
- Making the KPI Set and Balanced Scorecard infrastructure determined for Authorized Services smooth and fully operational on a daily basis.
- Turkey, the region and Authorized Service based, all the Balanced Scorecard and KPI data to be calculated and reported daily and monthly.
- Establishing an authorization system based on user groups.
- Monitoring KPIs over mobile application.
- Reporting scorecard data on a year-month basis via mobile interfaces.
Achievements:
- Creation of centralized single and accurate data.
- Monitoring the performances of all authorized dealers on a single dashboard.
- To be able to make right and fast decisions according to the data.
- Ensuring information safety with the authorization process.
- Instant data tracking by accessing user-friendly dashboards from anywhere.
